I had ordered fifteen one Kg.Plum Cake with "Season's Greetings" message at "Sidewalk Bakery" of Hyatt Regency, Bhikaji Cama Place New Delhi for distributing amongst my friends.When it was delivered, it was packed in cellophane paper without any box (Bill No.
SW SL 36569 dated December 22, 2012) When I weighed at home it was just 800 grams. The explanation was that the mould they have is of 800 grams. If that was the case they should hve told me while otrdering. I felt completely cheated.
I have gaven awave the cakes to street beggers as it was worth only that and ordered another 15 one kg cakes from ITC Maurya -another five start hotel aof Delhi. I am a member of "Club at the Hyatt" since 1994 and my membershop No. id DE002502. I am discountinuing my membership with Hyatt with immediate effect and would not be using any of the facilities including rooms and banquet hall.
I have not seen such poor quality of service from any other hotel.
C.Krishnan, +91 98100 99131.